TERMS AND CONDITIONS

Last Updated: September 26th, 2026

PLEASE READ THIS POLICY DOCUMENT CAREFULLY. By using the website (“Website”) made available by Register.Domains LLC (“Register.Domains”), or using one or more of the services made available via the Website (the “Services”), you agree to be bound by this abuse and complaint policy (the “Abuse Policy”).  The Abuse Policy is hereby incorporated by reference into the Register.Domains Terms and Conditions and is a binding legal contract entered into by you and Register.Domains.  Both you and Register.Domains may be referred to herein individually as a “Party”, and collectively as the “Parties”. Capitalized terms not defined herein shall have the meanings prescribed to them within the Register.Domains Terms and Conditions.

1. DEFINITIONS.
   1. Abuse of a Domain Name. Refers to any unauthorized or prohibited use of a domain name registered through our services, including but not limited to phishing, malware distribution, trademark infringement, and spamming.
   2. Illegal activity on a domain name. Encompasses activities that violate applicable laws and regulations, such as copyright infringement, fraud, and illegal content distribution.
2. DOMAIN NAME ABUSE REPORTING.
   1. Reporting. To report abuse of a domain name registered to you via the Services; or to report illegal activity on a domain name registered with the Website (each referred to herein as an “Incident”), contact support@Register.Domains.  All reports will be reviewed by Register.Domains’s account managers.  You will receive a reply within twenty-four (24) hours.
   2. Incident Follow-up. Register.Domains shall make commercially reasonable efforts to provide resolution to a reported Incident within seventy-two (72) hours.  If a resolution has not been reached that time, Register.Domains shall contact you at a later date when more information is available.
   3. Domain Name Termination. Register.Domains may seek the assistance of the relevant authorities with respect to the review of any such reported Incident.  Such reports may lead to the suspension and/or termination of the affected domain name.
   4. Records. Register.Domains maintains detailed records of all abuse reports and complaint escalations, including the nature of the issue, actions taken, and resolution status. These records are securely archived for a minimum of two years and are made available to ICANN upon request. Register.Domains respects the confidentiality and privacy of individuals involved in abuse reports and complaint escalations. Information provided in reports and complaints will be handled confidentially and disclosed only to authorized personnel involved in the investigation and resolution process.
3. COMPLAINT ESCALATION.

Register.Domains is committed to provide a great service to our clients, we understand however that sometimes things won’t go as we expect, this is why we are giving you the steps you need to take in order to escalate any issues you might have.

1. Escalation Process. In the event of a dispute regarding the handling of an abuse report or complaint escalation, Register.Domains will engage in a transparent and fair resolution process, which may involve mediation or arbitration by a neutral third party. If you are not, for any reason, satisfied with a response received from a Register.Domains representative, please contact support@Register.Domains with a detailed description of the issue (the “Issue”).  You will receive a reply therefrom within twenty-four (24) hours.
2. Escalation Followup. Register.Domains shall make commercially reasonable efforts to provide resolution to a reported Issue within seventy-two (72) hours.  If a resolution has not been reached that time, Register.Domains shall contact you at a later date when more information is available.
3. Decision Rationale. Upon receiving a response from support@Register.Domains, you may request additional information regarding the basis for Register.Domains’s decision by sending a written request within five (5) business days to support@Register.Domains requesting such additional information.